Returns of unused/unwrapped snowboards and soft goods are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email email@example.com
A 5% restocking fee is applied to all valid returns. You are responsible for return shipping costs.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you wish to exchange your board, see the terms below.
Exchanges (if applicable)
If you wish to exchange your board for a different size or model, we can accept only unused boards still in the plastic wrapper for exchange. You are responsible for return shipping plus a 5% restocking fee. We only replace items if they are defective or damaged. If you need to exchange it, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we have provided you a return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.